Your Privacy Is Our Responsibility
Your personal information at vc66 is stored with the highest level of security — this policy explains how we keep your data safe.
Introduction & Applicability
This privacy policy applies to all users of the vc66 platform. When you browse our website, open an account, or use any of our services, you voluntarily provide certain information, and some information is also collected automatically. vc66 takes full responsibility for the use, storage, and protection of this information.
This policy will tell you: what types of information are collected, why it is collected, how it is used, who it is shared with, and what rights you have. We ask that you read this policy carefully before using our platform.
What Information We Collect
Various types of information are collected to provide services at vc66. This information is gathered in two main ways: information you provide directly, and information collected automatically.
Personal Identity Information
Information you provide when registering an account:
- Full name and date of birth
- Email address and password
- Mobile number
- Current address
- National ID card or passport details (for verification)
Financial Transaction Information
Information collected for processing deposits and withdrawals:
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Date and time of deposits and withdrawals
Technical & Usage Information
Automatically collected from your device and browsing:
- IP address and device type
- Browser information and operating system
- Cookies and session data
- Time spent on site and pages visited
Gaming Activity Information
Collected to improve your gaming experience:
- Types of games played and results
- Betting and winning history
- Favourite game categories and preferences
- Bonus usage details
Communication Information
Information collected during support and communication:
- Live chat conversation records
- Email correspondence
- Details of complaints and issues
- Support ticket history
Verification Documents
For identity verification and security assurance:
- Copy of national ID card
- Copy of passport (where applicable)
- Address verification documents
- Selfie or photo (if required)
Purpose of Data Use
vc66 uses collected information only for specific and legitimate purposes. We never use your information unnecessarily. The main purposes of our data use are set out below:
Account Management & Verification
This information is used to create and maintain your account and to verify your identity. Age verification (21+) and prevention of duplicate accounts are also included.
Financial Transaction Processing
Financial information is used to securely complete deposits and withdrawals and to resolve transaction disputes. All processes related to bKash, Nagad, Rocket, and bank transfers fall under this.
Fraud Prevention & Security
Information is analysed to prevent unauthorised access, fraudulent activity, and money laundering. This is essential for protecting your account and funds.
Customer Service & Support
Relevant information is used to quickly resolve account-related issues through 24/7 live chat and email support.
Service Improvement & Analytics
Anonymous statistics are generated to improve the user experience, add new features, and increase platform performance.
Notifications & Communication
Relevant offers, account updates, and security alerts are sent through your provided contact details. You can turn off these notifications at any time.
Data Sharing & Disclosure
vc66 does not sell your personal information or share it with third parties for advertising purposes. However, data sharing may be necessary in the limited circumstances below:
Service Provider Partners
Necessary information is shared with selected trusted providers for payment processing, identity verification, and managing technical infrastructure. These partners are required to adhere to the same privacy standards.
Legal Obligations
If disclosure of information is required to comply with a court order, a lawful request from an investigative authority, or applicable law, vc66 will fulfil that obligation. In such cases, every effort will be made to notify you as far as possible.
Fraud Investigation
Relevant information may be shared with the appropriate authorities to assist in investigating fraudulent activity, money laundering, or any other illegal activity.
Business Transfer
In the event of a business merger or acquisition, user data may be transferred. However, it will be ensured that the new owner will comply with the same privacy policy.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the vc66 website. These are small text files stored in your browser that improve your experience.
Essential Cookies
These are essential for maintaining login sessions, security authentication, and core functionality. Disabling these cookies will prevent the site from working properly.
Analytics Cookies
These collect anonymous statistics to understand which pages are viewed most and where issues occur. This helps with service improvement.
Preference Cookies
These are used to remember language preferences, display settings, and personalised experience. You can control these from your browser settings.
Data Security Measures
vc66 uses industry-standard technology and practices to protect your data. Our security framework is described below:
SSL Encryption
All data transfers are secured through 256-bit SSL encryption. Your information cannot be decrypted during transmission.
Secure Servers
Personal and financial information is stored on encrypted servers. Firewalls and anti-intrusion systems remain active to prevent unauthorised access.
Two-Factor Authentication
A two-factor authentication system is in place to protect accounts. Alerts are sent automatically when suspicious activity is detected.
Regular Audits
Regular system audits and penetration testing are conducted to identify security vulnerabilities. Every issue is resolved promptly.
Data Retention Period
vc66 retains your information only for as long as necessary. The retention periods for different types of information are listed below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Information | 5 years after account closure | Legal obligations and dispute resolution |
| Financial Transaction Records | 7 years | Financial regulations and audit requirements |
| Gaming Activity Logs | 3 years | Service quality assurance and dispute resolution |
| Support Communications | 2 years | Quality control and training |
| Technical Logs & Cookies | 6 months to 2 years | Security monitoring and service improvement |
Your Rights & Controls
vc66 believes you should have full control over your personal information. Your privacy-related rights are described below:
Right to Access Information
You can request detailed information about the data we hold about you at any time. We will provide the information within a reasonable time of your request.
Right to Correct Information
If any of your information is incorrect, you can request that it be corrected. This can be done through account settings or via support.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for marketing communications and certain specific purposes. Your request will be acted upon as quickly as possible after it is received.
Right to Data Portability
You may request a copy of your information in a machine-readable format. This helps you maintain ownership of your data.
Right to Withdraw Consent
For information processed on the basis of your consent, you may withdraw that consent at any time. However, any processing carried out prior to withdrawal will remain valid.
Protection of Minors
vc66 strictly does not provide services to minors (persons under 21 years of age). Our platform operates exclusively for adults (21+).
We verify age at the time of registration, and if any account holder appears to be under 21 years of age, that account will be closed immediately and any collected information will be securely deleted.
If a parent or guardian believes their child has registered on vc66, please contact us immediately.
Policy Changes and Updates
vc66 may update this privacy policy from time to time. This may be due to changes in business operations, technology, or legal requirements.
In the event of any significant changes, we will:
- Publish the updated policy clearly on the website
- Send a notification to your registered email address
- Summarise the changes briefly
- May request your consent again for significant changes
If you continue to use vc66 after any changes, this will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly.
Privacy Contact
Contact Us
For any questions or concerns about this privacy policy, or to exercise your data rights, please contact us through any of the following methods:
Get instant support from any page on the site. Support is available in both Bengali and English.
For any privacy-related requests, email us at: [email protected]